Refund & Cancellation Policy

1. General Principles

At Watling Labs, we engineer our software architectures, statutory audit dossiers, and intelligence feeds to the highest empirical standards. If a digital asset or service fails to perform as described or contains technical defects, we provide clear, prompt remedies including full refunds.

2. Digital Software Products (AgentStack Pro)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when purchasing digital content for immediate download, you consent to the immediate provision of the content and acknowledge that your statutory 14-day cancellation period ends once download commences.

However, under our 14-Day Engineering Defect Guarantee, if AgentStack Pro fails to compile, fails its included test suite on a supported Node.js LTS environment, or contains unresolvable software faults, you are entitled to a full refund upon notification within 14 calendar days of purchase.

3. Statutory Compliance Packs & Audit Dossiers

For the GovA11y Statutory Diagnostic Audit Pack and the UK AGAR Assertion 10 Toolkit:

• Empirical Accuracy Guarantee: If our diagnostic scan proof contains material technical inaccuracies regarding your council's website that cannot be verified by re-scanning, we will issue a revised audit dossier or grant a 100% refund.
• 30-Day BACS Orders: Parish and Town Councils ordering via Purchase Order may cancel their invoice within 7 days of delivery if the Council resolves to remediate through alternative statutory channels prior to invoice due date.

4. SaaS Subscriptions (DistressRadar UK)

For ongoing monthly subscriptions (£49.00 / month):

• Cancel Anytime: You may cancel your subscription at any time via your customer billing portal or by emailing [email protected]. Cancellation takes effect at the end of the current paid billing cycle.
• 7-Day Initial Satisfaction Guarantee: If you are dissatisfied with DistressRadar UK within the first seven (7) days of your initial paid month, notify us for a full 100% refund.

5. How to Request a Refund

To request a refund or raise a billing dispute, follow these simple steps:

1. Send an email to [email protected] with the subject line Refund Request - [Your Order Ref].
2. State your order reference, purchasing entity/council name, and brief reason for the refund request.
3. Our statutory accounting desk reviews and responds within two (2) business days.

6. Refund Processing Time

Once approved, refunds are processed immediately back to the original method of payment (via Lemon Squeezy, Stripe, or BACS direct credit). Bank-to-bank processing generally takes between 3 to 5 business days depending on your card issuer or banking provider.

7. Contact Information

For any questions concerning cancellations, payments, or billing inquiries:
Watling Labs Statutory Billing & Settlements
Email: [email protected]
General Desk: [email protected]
Jurisdiction: England & Wales